1. Shipping & Delivery
1.1 Where do you ship?
We currently ship to the UK
1.2 Processing time
Orders are prepared within 1–3 business days. You’ll receive a dispatch email with tracking once your parcel leaves the warehouse.
1.3 Estimated delivery times
- United Kingdom: 7–14 business days
1.4 Shipping cost
Shipping is free for orders over £10. For orders under £10 fee of £1.99. Multi‑item orders may ship in separate parcels at no extra cost.
1.5 Tracking
You’ll receive a tracking number by email (and in My Account → Orders) once dispatched. Tracking may take 24–72h to start updating.
1.6 Customs, VAT & duties
UK/EU prices include VAT where applicable. Orders shipping from outside your region may be subject to duties/taxes collected by the carrier.
1.7 Wrong/undeliverable address
If a parcel is returned to sender due to an incomplete/wrong address or not being collected, we can reship once returned (new postage may apply).
1.8 Late or missing order
If your order hasn’t arrived after the window above, please contact support with your order number; we will investigate and resolve (resend/refund as appropriate).
2. Returns & Refunds
2.1 How do I start a return/refund?
Log in → My Account → Orders → Request a refund. Upload evidence. Don’t send anything back without an RMA—we'll provide instructions and, if applicable, a prepaid label or reimbursement steps.
2.2 What are the time limits?
Change‑of‑mind: request within 14 days of delivery (unused/resalable, tags/accessories, original packaging where reasonable). Faulty/damaged/not‑as‑described: 30 days. Not received: after estimated window; if mis‑delivered, within 15 days.
2.3 Who pays return postage?
Fault/transport damage/not‑as‑described → we cover or provide a prepaid label. Change‑of‑mind → customer pays. Original shipping non‑refundable unless required by law.
2.4 What evidence should I upload?
Whole‑item photo + close‑up of the issue; shipping‑label photo with visible tracking; inner/outer packaging for transit damage; optional short video for functional faults.
2.5 Where do I send returns?
Follow the RMA instructions (addresses differ for supplier warehouses). Default when applicable: oneplacedirect, 59C Logie Place, Aberdeen, UK.
2.6 Do you use dropshipping?
Yes, some items ship from supplier warehouses (incl. CN/HK/NL). Return addresses may vary; always use the RMA instructions. If a return isn’t economical, we may offer partial refund or free reshipment case‑by‑case.
2.7 Wrong/missing items or undeliverable parcels
Report within 7 days with photos (unboxing video if possible) and the label photo. If refused/not collected/incorrect address, we can reship once returned (new postage applies).
2.8 Which items are non-returnable?
Personalised/custom items, opened hygiene/consumables (where applicable), digital downloads after access/activation, gift cards—unless faulty.
2.9 How long do refunds take?
After approval or receipt of the return, refunds are processed in 3–10 business days to the original method. Banks may need an extra 3–7 days.
2.10 Do I need to keep the packaging?
Yes—please keep all packaging until the review is complete.
2.11 What are my legal rights?
Your rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 apply. If the law gives stronger protection, the law prevails.
3. Privacy & Data (UK GDPR)
3.1 What personal data do you collect?
Orders/account data; RMA details and attachments; communications; delivery/tracking; marketing preferences (incl. OneSignal if you opt in); technical data (IP, device, logs, cookies, consent choices). We never store full card numbers/CVV.
3.2 Why do you use my data?
Contract (order/delivery/returns), legal obligation (tax/consumer law), legitimate interests (support, fraud prevention, security, analytics), and—with consent—newsletters, push, analytics/ads cookies.
3.3 Who do you share data with?
Stripe, PayPal, Revolut; DPD, Evri, Royal Mail; supplier warehouses (as needed); WP Swings (RMA); Hostinger; GA4/Meta Pixel (with consent); OneSignal (if you opt in). We share the minimum required.
3.4 Do you transfer data internationally?
Some orders ship from outside the UK/EEA (e.g., CN/HK). We share only what’s necessary to perform the contract and use safeguards where feasible.
3.5 How long do you keep my data?
Orders up to 6 years
Support/RMA up to 3 years after closure
Logs & cookie choices up to 12 months
Contact‑form copies up to 12 months
Marketing until you unsubscribe
3.6 What cookies and analytics do you use?
Essential cookies for site operation; analytics/marketing cookies only with consent. Preferences can be changed via the cookie banner/settings (see Cookie Policy).
3.7 What are my rights?
Access, rectification, erasure, restriction, portability, objection (legitimate interests) and withdrawing consent. Email support@oneplacedirect.com (reply within one month).
3.8 Is my data secure?
We use SSL/TLS, access controls, backups, and other measures. No method is 100% secure—please don’t email card data.
3.9 Do you serve children?
Services are for adults; we do not knowingly collect children’s data.
3.10 Will this policy change?
We may update it; the latest version/date appears on this page. This site is protected by reCAPTCHA (Google
Privacy Policy & Terms apply
4. Contact
4.1 How can I contact support?
Email support@oneplacedirect.com. Include your order number and, if applicable, your RMA code.
5. About OnePlaceDirect
5.1 Who is the data controller?
Deividas Rapsevicius (trading as oneplacedirect). 59C Logie Place, Aberdeen, UK.
Website: oneplacedirect.com.
Email: support@oneplacedirect.com.
VAT registration number: GB504720620
