Returns & Refunds Policy

• Change-of-mind (CCR 2013): you may cancel within 14 days of receiving goods and then have another 14 days to send them back. We refund the item price and the basic outbound delivery cost. You pay return postage. Items must be unused and in original packaging.
• Faulty/Damaged (CRA 2015): within 30 days you can reject for a full refund; after 30 days we’ll repair/replace, or refund if that fails. We cover reasonable return costs for faults.
• Start an RMA first: go to My Account → Request a refund (RMA). Don’t send items back without approval and instructions.
• Return address: 59C Logie Place, Aberdeen, United Kingdom, or as specified in your RMA instructions (some items ship from/return to partner warehouses).

This policy does not affect your statutory rights.

1. Open RMA: My Account → Request a refund. Select order/item, choose a reason, describe the issue.
2. Evidence: attach clear photos/video for damaged, missing, wrong or faulty items (outer box + labels + item close-ups).
3. Approval & instructions: we’ll reply with approval and a return address/label (UK hub or direct to supplier) or next steps.
4. Pack & ship: pack securely; include your order number; use a tracked service and keep the receipt.
5. Processing: inspections usually within 3–5 business days after we (or the supplier) receive the parcel; refund issued right after approval.

• Item must be unused, in the original packaging with all accessories, manuals and free gifts.
• You are responsible for return postage. Choose a tracked method and keep proof of posting.
• We may make a deduction for diminished value if the item was handled beyond what’s necessary to check its nature, characteristics and functioning (CCR 2013).

Unless faulty, the following cannot be returned:

• Unsealed hygiene/health items (e.g., earbuds, shavers, underwear) once opened.
• Customised or personalised goods.
• Perishables/consumables once opened/used.
• Digital content/codes once download/activation has begun.
• Items missing serial numbers/security seals.

• Damaged on arrival: report within 48 hours with photos of the packaging and item.
• Faulty: within 30 days you can reject for a refund; after that we’ll repair/replace or refund if repair/replace is not possible or fails.
• Missing/wrong items: report within 7 days of delivery; we arrange a reship or refund.
• We cover reasonable return costs for accepted faults/damage (contact us for a label or cost approval).

• Refunds go to the original payment method via WooPayments/Stripe, Revolut (or PayPal if used).
• We issue refunds within 14 days of receiving the return or proof of posting (for change-of-mind), and within 14 days of confirming a fault.
• We refund the basic outbound delivery cost for change-of-mind returns (not premium/express upgrades).

• Use suitable packaging and remove old labels. You’re responsible for the item until it reaches us/supplier.
• Unauthorised returns (no RMA) may be rejected or delayed.
• Some items ship from partner warehouses (including outside the UK). Your RMA will specify whether to send to our UK hub or directly to the supplier.

Where available, you may choose a replacement instead of a refund for faulty items. For change-of-mind, place a new order after your refund is processed.

We require your order number or receipt. Purchases from third-party marketplaces must be handled on that platform.

Email: support@oneplacedirect.com
Postal: 59C Logie Place, Aberdeen, United Kingdom